Refund policy
Return and Refund Policy
- If you are not satisfied with your purchase, you can return it within 90 days of the arrival date for a full refund.
- Your product must be in unused condition and in the original packaging.
- To initiate your return, please contact our customer service team.
- You are responsible for paying the shipping costs for returning your order to our office in the Netherlands.
- Shipping costs are non-refundable.
- You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
- Once your returned product has been received, we will send you a notification email. Your refund will then be processed and a credit will automatically be applied to your credit card or original payment method.
Cancellations (if applicable)
- If you would like to cancel your order, please contact our customer service team within 6 hours of ordering. Each order will remain in a processing state for 6 hours until it is shipped to our operations facility for immediate fulfillment.
- All wholesale orders are non-refundable as specified in the "Wholesale Price List".
Defective products
- If you receive a defective product, we will send you a replacement for free.
- A video must be sent to the customer service team to support your claim. If your product fails due to a manufacturing defect, we will send you a replacement free of charge.
Wrong address
- It is the buyer's responsibility to ensure that they enter their shipping address correctly.
- If you believe you have provided us with an incorrect shipping address, please contact our customer service team within 6 hours of ordering.
- We do our best to speed up our processing times, so there is always a small window of opportunity to correct an incorrect shipping address.
Lost or stolen packages
- TrendBlend is not responsible for lost or stolen packages.
- If your tracking information indicates that your package was delivered to your address and you have not received it, please file a complaint with your respective shipping carrier. If you have any further questions about how to do this, please contact our customer service team.
Shipping
- Buyer is responsible for paying any shipping charges on international orders. TrendBlend is not responsible for paying customs duties, taxes and currency conversion fees.
Shipping
- To return your item, you must send it to Tjalk 7, Woubrugge, South Holland, 2481CS, Netherlands.
- The shipping costs for returning the item are at your expense. Shipping costs are not refundable.
- When you receive a refund, shipping costs will be deducted from your refund.
- How long it takes for a replacement item to reach you depends on where you are.