Refund policy

Return and Refund Policy

  • If you are not satisfied with your purchase, you can return it within 14 days of the arrival date for a full refund. 
  • Your product must be in unused condition and in the original packaging. 
  • To initiate your return, please contact our customer service team. 
  • You are responsible for paying the shipping costs for returning your order to our office in the Netherlands. 
  • Shipping costs are non-refundable. 
  • You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product. 
  • Once your returned product has been received, we will send you a notification email. Your refund will then be processed and a credit will automatically be applied to your credit card or original payment method. 

Cancellations (if applicable) 

  • If you would like to cancel your order, please contact our customer service team within 6 hours of ordering. Each order will remain in a processing state for 6 hours until it is shipped to our operations facility for immediate fulfillment. 
  • All wholesale orders are non-refundable as specified in the "Wholesale Price List". 

Defective products 

  • If you receive a defective product, we will send you a replacement for free. 
  • A video must be sent to the customer service team to support your claim. If your product fails due to a manufacturing defect, we will send you a replacement free of charge. 

Wrong address 

  • It is the buyer's responsibility to ensure that they enter their shipping address correctly. 
  • If you believe you have provided us with an incorrect shipping address, please contact our customer service team within 6 hours of ordering. 
  • We do our best to speed up our processing times, so there is always a small window of opportunity to correct an incorrect shipping address. 

Lost or stolen packages 

  • TrendBlend is not responsible for lost or stolen packages. 
  • If your tracking information indicates that your package was delivered to your address and you have not received it, please file a complaint with your respective shipping carrier. If you have any further questions about how to do this, please contact our customer service team. 

Shipping

  • Buyer is responsible for paying any shipping charges on international orders. TrendBlend is not responsible for paying customs duties, taxes and currency conversion fees.


Shipping

  • To return your item, you must send it to Tjalk 7, Woubrugge, South Holland, 2481CS, Netherlands. 
  • The shipping costs for returning the item are at your expense. Shipping costs are not refundable.
  • When you receive a refund, shipping costs will be deducted from your refund. 
  • How long it takes for a replacement item to reach you depends on where you are.